To ensure customer satisfaction and maximize business efficiency, providing a seamless dispensary experience that promotes promptness is crucial. A slow and cumbersome customer experience is undesirable, so optimizing the process is essential. In this regard, we offer tips on accelerating the customer experience. After all, we’ll have a mix of well-educated cannabis connoisseurs and those newer to the plant.
Use Automation
Automation can be a valuable tool in optimizing operations and enhancing the customer experience in a dispensary. For instance, ACE can be leveraged for the order-taking and fulfillment process. Additionally, automated POS systems can help speed up the checkout process, allowing customers to make purchases quickly and efficiently. This can reduce wait times and enhance the overall dispensary experience. Use RFID tagging via Outlaw Technology’s Maverick Solution. Incorporating automation into dispensary operations can increase efficiency, improve customer satisfaction, and, ultimately, a more successful business.
Encourage Online Orders
To speed up the process, consider offering click-and-collect services that allow customers to order online and pick up their purchases at your dispensary. Although online ordering was not as popular for dispensaries before the pandemic, it became more prevalent due to restrictions on in-person shopping. To promote online orders, market your platform through various channels, such as social media, text messages, and emails. Emphasize the benefits of online ordering, such as saving time and securing their favorite products before they run out. By highlighting these benefits, you demonstrate that you care about the customer’s needs and priorities. Whether through I Heart Jane, Dutchie, Weedmaps, Leafly, or others.
Develop Relationships
To further show your customers that you care, encourage your staff to build relationships with regular customers. Your budtenders can recommend specific products and streamline the shopping process by getting to know your customer’s preferences and needs. This approach can help regular customers save time and shop more efficiently while also fostering a sense of loyalty and community.
We understand the importance of a successful dispensary and have automation solutions to help you achieve that. If you want to see ACE products in action, book a demo with one of our industry experts by clicking here or drop us a chat.
